My aim is to provide customer satisfaction and I strive to give the best possible service and the best possible quality.
All prices on www.mariaankotzeart.co.za are quoted in South African Rand. Payments are to be made in South African Rand.
Courier and Handling
This charge is added to the cost of the goods and is to cover carriage, administration and the packing costs of the goods to the delivery address. If you have any special requirements then please contact us. Special delivery requirements may incur an additional cost, which will be quoted upon request.
For quantities more than three individual items, there may be a small additional charge to cover extra costs of carriage and handling.
Duties and Local Taxes
The customer is responsible for any duties and/or taxes that the destination country may levy at the point of entry of the goods.
Dispatch of Goods
Goods will be dispatched within 1 to 7 working days of receipt of payment. If there is any delay, perhaps through short-term unavailability of particular prints or frames, then we will contact you to advise you about the situation.
Accidental Damage and Loss in Transit
Should the goods become damaged or lost in transit, then please advise us. We will try to either replace or locate the goods as soon as possible. We will never knowingly send out goods that are faulty or damaged prior to packing.
If the goods arrive and the packaging appears to be badly damaged then please make some form of documentation on the delivery note, even before opening the packaging. If possible try to open the damaged packaging in the presence of the carrier. If you are unable to, then sign for the goods as “Damaged package, uninspected goods”, so that in the event of a claim against the courier, both parties are aware where the responsibility lies. Please contact us in the event of any damage so that we can make arrangements to collect and replace the goods as soon as possible.
All information supplied to us by customers will be held as confidential. It may be stored on a computer database for our use only and will not be supplied to any third parties.
Mailing information may be used by us to inform you of goods and exhibitions of paintings that we feel may be of interest to you. If you do not wish to be contacted by us in the future, you can easily unsubscribe.
Delivery in South Africa
- Special Overnight Delivery/Courier can be requested
South African Neighbouring Countries
- Courier – item size dependent
International Worldwide Shipping
- International Rest of the World – item size dependent
All other countries
I create art for an international client base; and are more than happy to discuss arrangements for shipping of any of our products anywhere in the world. Please do not hesitate to contact me for a customised quotation.